Question 1

Can I pick up Gear after hours?

Accepted Answer

Yes, you can pick up your rental and purchased gear after hours using our secure lockers.  Your code will be provided in your reservation confirmation.  We also stock many of the necessary backpacking items, foo and snacks in our vending machine! (https://www.pitchatentkauai.com/services-9)

Question 2

How do I pick up the gear?

Accepted Answer

Once your rental is paid for, you will receive an email conformation with our address in Kapa'a and a code to the pick up bin that will hold your gear.  We now use a contactless pick up and drop off.

Question 3

What is your cancelation policy?

Accepted Answer

There are no refunds for any equipment, date or rental length changes made after equipment is picked up by renter.   If renter cancels the day of pick up, renter forfeits 100% of rental price. If renter cancels the day before pick up, renter forfeits 50% of rental price. We do not give refunds based on weather. Any cancellations after the payment is made will be subject to a refund minus a $25 Processing fee.
Terms and Conditions here(https://www.pitchatentkauai.com/terms-conditions)

Question 4

How do I return the gear?

Accepted Answer

When you're done with your epic adventure, the equipment can be returned in our secure drop bin.  You will receive the code for the drop off bin when you pay for your rental.

Question 5

What brands of gear do you carry?

Accepted Answer

We carry a wide variety  of gear from REI, Osprey, MSR, Mountain Alps, Therma-Rest and other quality outfitters.  You can check out our gear list Here.(javascript:void(0))

Question 6

What am I responsable for?

Accepted Answer

Renters are responsible for all gear rented from Pitch a Tent Kauai.  All rented gear and equipment must be returned in like condition as it was picked up. All equipment must be returned clean, free of mud, sand, food other debris and dry. Any dammage to equipment must be payed for by the renter, either in the form of a fix or replacement. 
Renters are responsible for any gear that is lost or stolen while on the rental. You can see our full Terms and Conditions Here(javascript:void(0))

Question 7

I only have time for one or two campgrounds, where should I go?"

Accepted Answer

Want to be at the beach all day every day? Then we suggest Kumu camp and Polihale
 
Want to be in the mountains away from everybody? Then Koke'e State park is calling your name
 
Want a mix of both? Try Salt pond and Koke'e state park
 
Wanna be close to town and food?  Kumu Camp is close to Kapa'a town and Anini is close to Hanalei 
 
Need hot showers?  Then Camp Naue and Kumu camp is where to find that

Question 8

Best stretch of beach on Kaua'i?

Accepted Answer

Polihale is the longest stretch of beach in Hawai'i! Incredibly scenic and a little hard to get to but sooo worth it!

Question 9

What are Kaua'i campgrounds like?

Accepted Answer

If you need more info check out our campgrounds page here, (javascript:void(0))or message us below!

Question 10

We want to hike the Kalalau trail, where do we start!?

Accepted Answer

Let's start with permits! Because if you don' t have those, you can't go! Permits need to be reserved ahead of time, up to 90 days in advance (they do sell out quickly).

Overnight camping permits are available online here- https://explore.ehawaii.gov/web/

Overnight parking passes at the trail head are available here-https://gohaena.com/ (here-https://gohaena.com/)

For gear we suggest our Kalalau Camp Set.(https://pitch-a-tent-kauai.booqable.shop/products/kalalau-backpacking-set-2-people)
It's got all your basic hiking/camping necessities!

A wonderful website to check out is https://www.hikingkalalau.com/ (https://www.hikingkalalau.com/)There you can find a wealth of knowledge, tips, photos, maps, and even weather. Hiking the NaPali coast trail and camping at Kalalau beach is one of the most challenging and rewarding adventures Hawai'i has to offer.  It is an 11 mile one way trip to Kalalau beach with Hanakoa camp at about the 6 mile mark, a little more than half way. Camping here takes some planning.  Making sure you have the right gear is also a must!

The NaPali coast is state run and is a wild and rugged place!  Weather conditions can change quickly and weather reports for Kauai in general are unreliable at best!  Use caution when crossing streams, especially if it has been raining, as flash flooding can happen quickly.  Ocean conditions in the summer are usually flat, glassy and magical.  Winter time sees pretty consistent large swells, making swimming dangerous but there are plenty of fresh water spots to jump in and there will be less crowds! BUT either season has its odd days.  Plan ahead, pay attention, use common sense and you will have the adventure of a lifetime!

Question 11

How can I get to the Kalalau trailhead?

Accepted Answer

There are a few options available for getting to the Kalalau trailhead.  Some are cheaper with more legwork, while some cost more but make it much easier.

Option 1: Leave your rental car at the trailhead parking.
Pros: Easy, Convenient
Cons: Cost of car while sitting, Cost of parking pass, Limited parking available, Risk of vehicle break-ins (does happen), Need to find place to store extra luggage

Option 2: Get shuttle from Princeville or Hanalei. 
Pros: Cheapest option
Cons: Need to find transport to pick up locations, limited pick-up times, Books up fast, Not always available, Need to find place to store extra luggage.

Option 3: Reserve our ride service!
Pros: Easy, Convenient, Early start at trailhead.
Cons: More expensive, Limited availability

Click here to Reserve Your Ride! (https://pitch-a-tent-kauai.booqableshop.com/collections/backpacking-gear)

SAVE BIG! RESERVE MORE NIGHTS = SAVE MORE MONEY

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