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  • How do I pick up the gear?
    Once your rental is paid for, you will receive an email conformation with our address in Kapa'a and a code to the pick up bin that will hold your gear. We now use a contactless pick up and drop off.
  • What is your cancelation policy?
    There are no refunds for any equipment, date or rental length changes made after equipment is picked up by renter. If renter cancels the day of pick up, renter forfeits 100% of rental price. If renter cancels the day before pick up, renter forfeits 50% of rental price. We do not give refunds based on weather. Any cancellations after the payment is made will be subject to a refund minus a $25 Processing fee. Terms and Conditions here
  • How do I return the gear?
    When you're done with your epic adventure, the equipment can be returned in our secure drop bin. You will receive the code for the drop off bin when you pay for your rental.
  • What brands of gear do you carry?
    We carry a wide variety of gear from REI, Osprey, MSR, Mountain Alps, Therma-Rest and other quality outfitters. You can check out our gear list Here.
  • What am I responsable for?
    Renters are responsible for all gear rented from Pitch a Tent Kauai. All rented gear and equipment must be returned in like condition as it was picked up. All equipment must be returned clean, free of mud, sand, food other debris and dry. Any dammage to equipment must be payed for by the renter, either in the form of a fix or replacement. Renters are responsible for any gear that is lost or stolen while on the rental. You can see our full Terms and Conditions Here
  • I only have time for one or two campgrounds, where should I go?"
    Want to be at the beach all day every day? Then we suggest Kumu camp and Polihale Want to be in the mountains away from everybody? Then Koke'e State park is calling your name Want a mix of both? Try Salt pond and Koke'e state park Wanna be close to town and food? Kumu Camp is close to Kapa'a town and Anini is close to Hanalei Need hot showers? Then Camp Naue and Kumu camp is where to find that
  • Best stretch of beach on Kaua'i?
    Polihale is the longest stretch of beach in Hawai'i! Incredibly scenic and a little hard to get to but sooo worth it!
  • What are Kaua'i campgrounds like?
    If you need more info check out our campgrounds page here, or message us below!
  • We want to hike the Kalalau trail, where do we start!?
    Let's start with permits! Because if you don' t have those, you can't go! Permits need to be reserved ahead of time, up to 90 days in advance (they do sell out quickly). Overnight camping permits are available online here- Overnight parking passes at the trail head are available here- For gear we suggest our Kalalau Camp Set. It's got all your basic hiking/camping necessities! A wonderful website to check out is There you can find a wealth of knowledge, tips, photos, maps, and even weather. Hiking the NaPali coast trail and camping at Kalalau beach is one of the most challenging and rewarding adventures Hawai'i has to offer. It is an 11 mile one way trip to Kalalau beach with Hanakoa camp at about the 6 mile mark, a little more than half way. Camping here takes some planning. Making sure you have the right gear is also a must! The NaPali coast is state run and is a wild and rugged place! Weather conditions can change quickly and weather reports for Kauai in general are unreliable at best! Use caution when crossing streams, especially if it has been raining, as flash flooding can happen quickly. Ocean conditions in the summer are usually flat, glassy and magical. Winter time sees pretty consistent large swells, making swimming dangerous but there are plenty of fresh water spots to jump in and there will be less crowds! BUT either season has its odd days. Plan ahead, pay attention, use common sense and you will have the adventure of a lifetime!

Got more questions? Ask here

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